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Cisco Bug: CSCvs56835 - Windows displays "Couldn't disconnect" when user disconnects heaset BT from windows BT device page

Last Modified

Mar 12, 2020

Products (1)

  • Cisco Headset 700 Series

Known Affected Releases


Description (partial)

Headset version: 1-2-0-174

Windows version: win10 build 1803

1. Neither jabber nor Wxt runs on host.
2. Headset BT well connects to windows host.
3. Click Disconnect button on windows BT devices page to disconnect heaset BT.


Windows displays "Couldn't disconnect". Please refer to attached screenshot.

Cisco Jabber and WxT are not open on Windows
Pair headset to Windows
Try to disconnect headset BT pairing from windows device list
Windows displays "Couldn't disconnect".
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