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Cisco Bug: CSCvs56763 - Predictive Campaign - Lines Per Agent is not working as expected

Last Modified

Jan 17, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.0(1)SU0.1

Description (partial)

Symptom:
In predictive Campaign  "Lines Per Agent = 1.0", but still  dialer is dialling two contacts at the same time, even though only one agent is available.

Conditions:
Agent Based Predictive Campaign (12.0.1.10000-24 (ES02-26))
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