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Cisco Bug: CSCvs56604 - Unable to Promote an SSO agent to Supervisor

Last Modified

Jun 09, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Unable to Promote a "Single sign on" agent to Supervisor

Conditions:
We have demoted a supervisor to Agent to disable Single sign on and test a call flow for cloudcherry

Then we have enabled Single sign on and trying to renable the supervisor but it fails with below error 

"Although the agent's login name is allowed by CCE , it is not valid for a supervisor . This agent cannot be a supervisor"

But this is working in a particular sequence . Enable Supervisor first and enable Single sign on then Save . 

If we try other way around also it doesn't work(i.e., Enable Single sign on first then enable Supervisor and Save)
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