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Cisco Bug: CSCvs56604 - Unable to Promote an SSO agent to Supervisor

Last Modified

Jan 07, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Unable to Promote an SSO agent to Supervisor

Conditions:
We have demoted a supervisor to Agent to disable SSO and test a call flow for cloudcherry

Then we have enabled SSO and trying to renable the supervisor but it fails with below error 

"Although the agent's login name is allowed by CCE , it is not valid for a supervisor . This agent cannot be a supervisor"

But this is working in a particular sequence . Enable Supervisor first and enable SSO then Save . 

If we try other way aorund also it doesnt work(i.e., Enable SSO first then enable Supevisor and Save)
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