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Cisco Bug: CSCvs56364 - Jabber for Windows 12.7.0 crashes due to meeting SSO authentication taking long time for one user

Last Modified

May 21, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.7(0)

Description (partial)

Symptom:
Jabber for Windows 12.7.0 crashes when SSO login process takes too long

2019-10-21 08:08:26,282 INFO  [0x000076ec] [ptSSOIEDlg.cpp(328)                     ] [MeetingService-MeetingSDK] [CSSOBrowserDlg::OnDocumentCompleteExplorer] - CSSOBrowserDlg::OnDocumentCompleteExplorer:end
2019-10-21 08:08:41,746 DEBUG [0x000070e8] [c\plugin-runtime\impl\jabberprt.cpp(269)] [PluginRuntime] [JabberPrtImpl::startJabberPrtBecauseOfUIHang] - UI hang detected, simulate crash, launching PRT.

Conditions:
Jabber for Windows 12.7.0
SSO enabled
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
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