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Cisco Bug: CSCvs56289 - Catalogserver restarts unless DNS can resolve ciscoconnectdna.com during install

Last Modified

Sep 30, 2020

Products (1)

  • Cisco DNA Center

Known Affected Releases

DNAC1.3.1.2 DNAC1.3.1.3

Description (partial)

Symptom:
An initial install of Cisco DNA Center may fail. From the CLI maglev package status shows all packages as undeployed. In /var/log/maglev_config_wizard.log you will see the following errors.

Conditions:
TASK [post_reboot : Run Post install hook export from parent catalog] **********
task path: /opt/maglev/lib/python2.7/site-packages/maglev_config_wizard/ansible/roles/post_reboot/tasks/export_hooks_from_parent_catalog.yaml:6

### SNIP ###

| 2019-12-09 14:27:56,079 | WARNING | 2394 | MainThread   | 140606067386112 | root                                               | shell_utils.py:481 | [user=None] Waiting for process=3672 to terminate... |
| 2019-12-09 14:27:57,081 | ERROR  | 2394 | MainThread   | 140606067386112 | root                                               | config.py:289 | Post-Install: Error while configuring appliance |
Traceback (most recent call last):
  File "/opt/maglev/local/lib/python2.7/site-packages/maglev_config_wizard/managers/config.py", line 285, in configure_post_install
    self._ansible_manager.configure_appliance_post_install(step_callback=step_callback)
  File "/opt/maglev/local/lib/python2.7/site-packages/maglev_config_wizard/managers/ansible.py", line 148, in configure_appliance_post_install
    self._OPERATION_POST_INSTALL, config_json=config_json, step_callback=step_callback, extra_vars=extra_vars
  File "/opt/maglev/local/lib/python2.7/site-packages/maglev_config_wizard/managers/ansible.py", line 290, in run_playbook
    progress_interval=self._PROGRESS_INTERVAL,
  File "/opt/maglev/local/lib/python2.7/site-packages/maglev_config_wizard/common/shell_utils.py", line 115, in run_command_with_poll
    cmd._run_command_with_poll()
  File "/opt/maglev/local/lib/python2.7/site-packages/maglev_config_wizard/common/shell_utils.py", line 400, in _run_command_with_poll
    raise TimeoutError(msg)
TimeoutError: Shell command timed out after 7206.22538429 seconds of inactivity: /opt/maglev/bin/ansible-playbook -vv /opt/maglev/local/lib/python2.7/site-packages/maglev_config_wizard/ansible/default-post_install.yaml --extra-vars @/tmp/cluster_config.json
| 2019-12-09 14:27:57,111 | ERROR  | 2394 | MainThread   | 140606067386112 | root                                               | config_utils.py:493 | [configure_post_install:290] Shell command timed out after 7206.22538429 seconds of inactivity: /opt/maglev/bin/ansible-playbook -vv /opt/maglev/local/lib/python2.7/site-packages/maglev_config_wizard/ansible/default-post_install.yaml --extra-vars @/tmp/cluster_config.json |
| 2019-12-09 14:27:57,114 | ERROR  | 2394 | MainThread   | 140606067386112 | root                                               | post_install.py:43 | Error while running config wizard |
Traceback (most recent call last):
  File "/opt/maglev/local/lib/python2.7/site-packages/maglev_config_wizard/commands/post_install.py", line 35, in cli
    exit_with_error(0, error)
  File "/opt/maglev/local/lib/python2.7/site-packages/maglev_config_wizard/common/utils.py", line 63, in exit_with_error
    sys.exit(1)
SystemExit: 1
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