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Cisco Bug: CSCvs56278 - Enhancement request, update UI for better user experience in regards to Exchange connectivity

Last Modified

Jan 09, 2020

Products (1)

  • Cisco Jabber for Mac

Known Affected Releases

12.7(0)

Description (partial)

Symptom:
Launch jabber for mac.
Go to Jabber > Accounts Preferences > Accounts, Exchange will show as disconnected. Click Exchange, the credentials field is available to enter credentials. Enter credential and hit apply, nothing happens though the application accepts the input. The Apply button becomes greyed out and Exchanges still shows disconnected.

Go to Chats Preferences, check the box for 'Save chat sessions to "Cisco Jabber Chats" folder in Microsoft Outlook'. The Update Credentials notification comes up, click Update and you are taken back to the Accounts > Exchange menu from the previous steps.  Enter your credentials and click apply, Exchange shows connected.

The end user experience is poor. The error message "disconnected" points to the problem being with the connection to the server, not that there is a credentials problem. Nor is the user given any indication of a prerequisite option being enabled. These parameter/settings do not cause a problem on the Windows client, the UI is already setup so that you need to enable the Save Chat History to gain access to the credentials text boxes, and both are on the same Settings page.

Request that the UI would work more like the Windows client. Or if the UI could be a little more intuitive, say there were a pop up for the 'Save chat sessions to "Cisco Jabber Chats" folder in Microsoft Outlook' when a user tries to update the credentials. Then there is less back and forth between tabs/ settings.

Conditions:
Configure jabber config for 
<SaveChatHistoryToExchangeOperationMode>DisabledByDefault</SaveChatHistoryToExchangeOperationMode>

Manually enter credentials Jabber > Accounts Preferences > Accounts > Exchange.
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