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Cisco Bug: CSCvs56179 - [CISCO-12506] Feature Enhancement: Supervisor should be able to pick activities

Last Modified

Dec 31, 2019

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1)ES8 12.0(1)ES2

Description (partial)

Symptom:
Supervisor are not able to pick email activities.


Conditions:
1.Create Supervisory loop following the configuration explained in description.

At start node, there is one Integrated queue on which Supervisor and Agent has permission.
At end node, there is another Integrated queue (not Supervisory queue) belongs to different MRD on which Supervisor has permission.

2. Send email from Agent console.
3. Login with Supervisor and try to pick the email for review. It fails for multiple attempts.
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