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Cisco Bug: CSCvs55871 - 12.0 ES2 CUIC agent detail summary report add one outbound call once the ip phone off-hook

Last Modified

Jan 03, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.0(1)SU0.2

Description (partial)

Symptom:
12.0 es2 CUIC agent detail summary report add one outbound call once the ip phone off-hook even do not press any dialed number, and CUCM receive notify message and then response 200 OK to ip phone, there is no other SIP singal between CUCM and ip phone, but CUIC will report this call as a outbound call.  there is no same issue in 11.5 UCCX

Conditions:
customer upgrade UCCX from 11.5 to 12.0 and meet this issue
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Bug Details Include

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