Preview Tool

Cisco Bug: CSCvs55628 - Agent LiveData Report to show Agent ID as Agent PeripheralNumber

Last Modified

Dec 26, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Agent LiveData report (LiveDate > Agent report) has a column called "AgentID". Customer is expecting the Agent ID to be the same as Agent ID configured in CCE Admin (PeripheralNumber). When checking SQL query, it's taking SkillTargetID. 

Customer is asking To display Agent IDs that are configured in CCE Admin, instead of SkillTargetID.

Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.