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Cisco Bug: CSCvs53713 - No wrapup reason code when customer disconnect in the middle of the call

Last Modified

Dec 23, 2019

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.0(1)SU0.1

Description (partial)

Symptom:
When Agent A do a consult call  to Agent B with a ACD call, if the Caller drops in the middle of the calls, Agent A is not able to select wrap up reason code.

Conditions:
Agent A must have a ACD call and have made a consult to another Agent
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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