Preview Tool

Cisco Bug: CSCvs53433 - ASR9901 eXR %SM-SDR_MANAGER-3-MSG_VM_RELOAD_ON_HB_FAILURE : Info :SDR NM : VM Reload on HB failure

Last Modified

Oct 22, 2020

Products (1)

  • Cisco ASR 9000 Series Aggregation Services Routers

Known Affected Releases


Description (partial)

Our customer observed a reload of XR VM on ASR9901 device (eXR, 6.5.3).
There are following admin VM's logs:
0/RSP0/ADMIN0:Dec 13 19:44:02.865 : sdr_mgr[3558]: %SM-SDR_MANAGER-3-MSG_VM_RELOAD_ON_HB_FAILURE : Info :SDR NM : VM Reload on HB failure, sdr default-sdr, vmid 1. 
0/RSP0/ADMIN0:Dec 13 19:44:02.865 : vm_manager[3573]: %INFRA-VM_MANAGER-3-MSG_HEARTBEAT_FAILURE : VM default-sdr--1 failed to maintain heartbeat (VM missed multiple heartbeats). 
0/RSP0/ADMIN0:Dec 13 19:44:09.987 : dumper[3535]: %INFRA-CALVADOS_DUMPER-6-HOST_COPY_SUCCESS : Copied host file /misc/scratch/core/default-sdr--1_2019-12-13-19_44-2_hbmiss.tar.gz to 0/RSP0:/misc/disk1

Customer is using eXR
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.