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Cisco Bug: CSCvs53370 - Touch Panel only shows SIP URI

Last Modified

Apr 24, 2020

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

9.1.5 9.6.4 9.7.x 9.8.1

Description (partial)

++ The touch panel shows only SIP URI for contacts under directory/phonebook. 
++ If a particular contact has SIP as well as H323 or H320 number; after upgrading to CE regardless CE9.1.6 or CE9.5.2 or CE9.7.1, it only shows SIP URI.
++ Downgraded the codec to TC7.3.9; for the same contact, in directory on touch panel we got the H323 contact if default call protocol is set to H323.
++ On the web interface everything works fine; it will show all the possible methods to call the a particular contact.

If a device is H323 registered and tries to make a call to one of its contact under phonebook; the call is failing as the phonebook only shows SIP URI for a contact if it is registered using more than 1 calling method like H323, SIP and H320; only SIP will appear on touch panel.
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