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Cisco Bug: CSCvs52696 - Unable to Lock/Unlock Envelopes when email address contains (') special characters

Last Modified

Jan 09, 2020

Products (1)

  • Cisco Registered Envelope Service

Known Affected Releases


Description (partial)

Messages that have an email address with an (') apostrophe won't be able to lock or unlock, and it will display an error message:

An error occurred during the processing of the URL.

In CRES Portal --> Accounts --> Manage Registered Envelopes

Select one message with an email address that has an (') apostrophe
i.e.- john.d'

Click the Lock/Unlock Envelope link.

An error will display:

An error occurred during the processing of the URL.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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