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Cisco Bug: CSCvs52661 - SCH | Portal | Pending Registration Confirmation - Access denied - token link

Last Modified

Jan 18, 2020

Products (1)

  • Network Level Service

Known Affected Releases

4.2(3.9)

Description (partial)

Symptom:
The customer received The registration pending >From call-home-notify@cisco.com <call-home-notify@cisco.com>  

Subject: SCH-S2-Registration Message: Pending Device Registration waiting to be confirmed-User Attention Required

i.e.

When CCOID(ContractMapped) users click on the following link>at https://tools.cisco.com/sch/pendingDevices.do?step=2&securityToken=123456789

Confirmation processing errors out>Access Denied<during authentication(initial login<=CCOID(ContractMapped)>while loading the confirmation(devices pending landing page) for registration of a Cisco device.

Conditions:
1.) The customer received The registration pending >From call-home-notify@cisco.com <call-home-notify@cisco.com>  

Subject: SCH-S2-Registration Message: Pending Device Registration waiting to be confirmed-User Attention Required

2.) CCOID (Contract<Active>Mapped) 

3.) Access Denied<during authentication(initial login<=CCOID(ContractMapped)>while loading the confirmation(devices pending landing page) for registration of a Cisco device.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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