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Cisco Bug: CSCvs52161 - After TPGW failover, webex user cannot see AS sharing

Last Modified

Jan 24, 2020

Products (1)

  • Cisco Webex Meetings

Known Affected Releases

unspecified

Description (partial)

Symptom:
. Webex host create meeting

2. Telepresence (TP) endpoint dial in

3: WebEx paired a cloudberry and video call back

4: TP endpoint share desktop, WebEx host show normally

5: Restart TPGW, After TP failover to meeting, check sharing

 

[results]
 # WebEx host disappear black screen
 # After several minutes, WebEx host leave AS session. There is not presenter in meeting

Conditions:
Sharing from endpoint initiates itself normally but participants on viewing end of meeting Do not see the sharing, only the usual display when no camera is connected or camera is turned off.
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