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Cisco Bug: CSCvs51628 - 16.12.3 SVL: SUP1 Failed Identification Test due to TAM client session is not being created

Last Modified

Sep 15, 2020

Products (1)

  • Cisco Catalyst 9400 Series Switches

Known Affected Releases

16.12.3

Description (partial)

Symptom:
We have 2 production SUP-1 in a Cat9404 SVL(stackwise Virtual) setup. 

On booting the 16.12.3 image, it complains both SUP-1 are not genuine Cisco product.

 %CMCC-2-BAD_ID_HW_SLOT_STR: Chassis 1 R0/0: cmcc: Failed Identification Test in SUP. The module FAIL on the  chassis 1 slot 2 may not be a genuine Cisco product.  Cisco warranties and support programs only apply to genuine Cisco products. If Cisco determines that your insertion of non-Cisco memory, WIC cards, AIM cards, Network Modules, SPA cards, GBICs or other modules into a Cisco product is the cause of a support issue, Cisco may deny support under your warranty or under a Cisco support program."

Conditions:
Switches in StackWise virtual. We can confirm the authentication failure with the command:

C9404#show platform hardware authentication status 
Switch: 1
       Fan Tray Authentication:  pass
    Line Card:1 Authentication:  pass
           SUP0 Authentication:  fail          <---
           SUP1 Authentication:  Not Available
    Line Card:4 Authentication:  Not Available

Switch: 2
       Fan Tray Authentication:  pass
    Line Card:1 Authentication:  pass
           SUP0 Authentication:  fail          <---
           SUP1 Authentication:  Not Available
    Line Card:4 Authentication:  Not Available
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