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Cisco Bug: CSCvs51266 - Unity Connection Bulk Edit Greetings with multiple languages not possible

Last Modified

Jan 03, 2020

Products (1)

  • Cisco Unity Connection

Known Affected Releases

11.5(1.1459) 12.5

Description (partial)

Symptom:
Bulk edit operation is unable to change the language for multiple users/call handlers.

We receive the error  "Access to the requested resource has been denied." when we try to bulk edit the greeting for multiple users/call handlers at the same time from English to a different language.

Unity Connection version: 12.5.1.11900-57

Conditions:
Test 1:  Cisco Unity Connection version: 12.5.1.11900-57


1. Locales should be installed in the system. 

Example:

admin:show cuc locales

Installed Locale Package       Locale
-----------------------------  ------
uc-locale-de_DE-12.5.0.1-1000  de-DE


2. Use two or more users as a test 
3. Use Bulk edit to change the standard greeting for both test users 
4. Change the language of the recording from English to a different lannguage (German)
5. The error message "Access to the requested resource has been denied." is displayed.

-The same error message appears on different browsers (Google Chrome, firefox , Internet explorer) 


Test 2:  Cisco Unity Connection version: 11.5.1.14900-11 


Actions : 

-Install the locale. 
-I Selected 2 users, I press the bulk edit button then under edit ==> Greeting ==> Standard,  I choose the language (German) and I press submit.
-I did not get any error message but the language is not changed from English to German for all the users.
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