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Cisco Bug: CSCvs51111 - ICM agent promotion to Supervisor fails at CCMP

Last Modified

Oct 29, 2020

Products (2)

  • Cisco Unified Contact Center Management Portal
  • Cisco Unified Contact Center Management Portal

Known Affected Releases

11.6(1) 11.6(1)ES10

Description (partial)

Symptom:
When an Agent is used to promote as a Supervisor, we get the below error in the CCMP if they use SAM Name (AD-ENT\UXXXXXX) in the "Login Field"

"The selected Agent could not be updated. Supplied Domain Login Name Does Not exist"

Conditions:
CCMP 11.6
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Bug Details Include

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  • Status
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