Preview Tool

Cisco Bug: CSCvs51111 - ICM agent promotion to Supervisor fails at CCMP

Last Modified

Oct 29, 2020

Products (2)

  • Cisco Unified Contact Center Management Portal
  • Cisco Unified Contact Center Management Portal

Known Affected Releases

11.6(1) 11.6(1)ES10

Description (partial)

When an Agent is used to promote as a Supervisor, we get the below error in the CCMP if they use SAM Name (AD-ENT\UXXXXXX) in the "Login Field"

"The selected Agent could not be updated. Supplied Domain Login Name Does Not exist"

CCMP 11.6
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.