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Cisco Bug: CSCvs51015 - [SmartLic] NIL tag reported as INVALID TAG by CSSM || logs upon registration

Last Modified

Jan 22, 2020

Products (1)

  • Cisco Catalyst 3900 Software

Known Affected Releases

16.12.2 17.1.1 Amsterdam-17.1.1

Description (partial)

Symptom:
Smart Licencing used on IE3x00 switches running 17.1.1 or 16.12.2 code
NIL tag is being reported by CSSM which results in various unexpected logs and outputs such as

Dec 17 20:11:41.735: %SMART_LIC-3-INVALID_TAG: The entitlement tag is invalid: NIL
Dec 17 20:11:41.736: %SMART_LIC-5-END_POINT_RESET: End Point list reset
Dec 17 20:11:41.736: %SMART_LIC-3-AUTH_RENEW_FAILED: Authorization renewal with the Cisco Smart Software Manager (CSSM) : Entitlement tag is invalid for udi PID:IE-3300-8T2S,SN:FOC23xxxxxx

IE-3300-8T2S-E#show license all
Smart Licensing Status
======================
 
Smart Licensing is ENABLED
 
Registration:
  Status: REGISTERED
  Smart Account: TAC Cisco Systems, Inc.
  Virtual Account: CORE TAC
  Export-Controlled Functionality: ALLOWED
  Initial Registration: SUCCEEDED on Dec 17 20:11:35 2019 UTC
  Last Renewal Attempt: None
  Next Renewal Attempt: Jun 14 20:11:35 2020 UTC
  Registration Expires: Dec 16 20:06:33 2020 UTC
 
License Authorization:
  Status: OUT OF COMPLIANCE on Dec 17 20:11:46 2019 UTC
  Last Communication Attempt: SUCCEEDED on Dec 17 20:11:58 2019 UTC
  Next Communication Attempt: Dec 18 08:11:58 2019 UTC
  Communication Deadline: Mar 16 20:06:57 2020 UTC
 
Export Authorization Key:
  Features Authorized:
    <none>
 
Utility:
  Status: DISABLED
 
Data Privacy:
  Sending Hostname: yes
    Callhome hostname privacy: DISABLED
    Smart Licensing hostname privacy: DISABLED
  Version privacy: DISABLED
 
Transport:
  Type: Callhome
 
License Usage
==============
 
(NIL):
  Description:
  Count: 1
  Version: 1.0
  Status: INVALID TAG
  Export status: NOT RESTRICTED

IE-3300-8T2S-E#show license summary
Smart Licensing is ENABLED
 
Registration:
  Status: REGISTERED
  Smart Account: TAC Cisco Systems, Inc.
  Virtual Account: CORE TAC
  Export-Controlled Functionality: ALLOWED
  Last Renewal Attempt: None
  Next Renewal Attempt: Jun 14 20:11:35 2020 UTC
 
License Authorization:
  Status: OUT OF COMPLIANCE
  Last Communication Attempt: SUCCEEDED
  Next Communication Attempt: Dec 18 08:11:58 2019 UTC
 
License Usage:
  License                 Entitlement tag               Count Status
  -----------------------------------------------------------------------------
                          (NIL)                             1 INVALID TAG

Conditions:
IE3x00 switch
17.1.1 or 16.12.2
- only seen when network-essentials licence is used
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  • Status
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