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Cisco Bug: CSCvs50891 - Issues in the Mail alert functionality (discovery threshold) causes false mail alerts

Last Modified

Aug 26, 2020

Products (1)

  • Cisco Emergency Responder

Known Affected Releases


Description (partial)

Due to code issues in the Mail alert functionality (discovery threshold), false Mail alerts for CER service stalled are generated.
Phone Tracking service running correctly when performing a manual update or a scheduled one.

The Phone tracking thread is going to sleep state for 6hrs.  After that, it will wait for the minutes configured under "Incremental Phone Tracking Interval (in minutes)" to trigger the next incremental. As a result, the next discovery will take more than 6hrs and the alerting system sends false mail alerts.
From the logs you can see below:
914938: Dec 05 04:36:24.165 PST %CER-CER_AGGREGATOR-6-INFO:Incremental discovery scheduled:
914939: Dec 05 04:36:24.165 PST %CER-CER_AGGREGATOR-7-DEBUG:Entered discoveryThresholdTimeCheck()1575549384165
914940: Dec 05 04:36:24.165 PST %CER-CER_AGGREGATOR-7-DEBUG:Thread is going to sleep for --- configDiscoveryVal :6 hrs
914941: Dec 05 04:36:28.272 PST %CER-CER_ONSITEALERT-7-DEBUG:Entered timerExpired.

Cisco Emergency Responder 
System Version:

Email Alert: 
Last phone discovery has exceeded the estimated time.
It is possible that Phone tracking might have stalled. Please verify the phone tracking logs. If stalled, please restart the Phone tracking Engine service
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