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Cisco Bug: CSCvs50510 - xstatus diagnostics shows warning about httpfeedback slot 3 but status httpfeedback shows OK.

Last Modified

May 28, 2020

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

9.9.0

Description (partial)

Symptom:
Customer environment:
+ The customer has TMS version: 15.9.0
+ The customer has CUCM version: 11.5.1.16088-1
+ The EP is registred and provisioned by the CUCM
+ The Phonebook and Booking management is done via TMS. 

Logs snippet: 
2019-12-06T15:08:25.788+01:00 appl[2556]: HTTPFB I: http feedback error: slot '3' ( /tms/public/feedback/code.aspx), retrying in 1 seconds, error: Couldn't connect to server
2019-12-06T15:08:26.790+01:00 appl[2556]: HTTPFB I: http feedback error: slot '3' ( /tms/public/feedback/code.aspx), retrying in 3 seconds, error: Couldn't connect to server
2019-12-06T15:08:29.792+01:00 appl[2556]: HTTPFB I: http feedback error: slot '3' ( /tms/public/feedback/code.aspx), retrying in 6 seconds, error: Couldn't connect to server
IP>/tms/public/feedback/code.aspx), retrying in 21 seconds, error: Couldn't connect to server
2019-12-06T15:09:21.799+01:00 appl[2556]: HTTPFB I: http feedback error: disabling slot '3' ( /tms/public/feedback/code.aspx) after 56 seconds, error: Couldn't connect to server
2019-12-06T15:09:21.799+01:00 appl[2556]: HTTPFB I: Queue::removeBySlot: 3, queue size: 
2019-12-06T15:09:21.799+01:00 appl[2556]: HTTPFB I: starting 10 minute recovery timer

2019-12-06T15:19:21.800+01:00 appl[2556]: HTTPFB I: Attempting recovery  of slot 3 
2019-12-06T15:19:21.801+01:00 appl[2556]: HttpClient[1]: (28) HTTP: Outgoing => POST  <TMS IP>/tms/public/feedback/code.aspx
............
2019-12-06T15:19:21.934+01:00 appl[2556]: HTTPFB I: http feedback recovery successful, re-enabling slot 3
2019-12-06T15:19:21.934+01:00 appl[2556]: HTTPFB I: Enabling slot 3 ( <TMS IP>/tms/public/feedback/code.aspx)

*s Diagnostics Message 6 Description: "HTTP Feedback was unable to post feedback and has stopped"
*s Diagnostics Message 6 Level: Warning
*s Diagnostics Message 6 References: "FeedbackSlot=3&Error=Couldn%27t%20connect%20to%20server&Url= <TMS IP>/tms/public/feedback/code.aspx";
*s Diagnostics Message 6 Type: HTTPFeedbackFailed

*s HttpFeedback 3 Expression 1: "/Status/Call[Status='Connected']"
*s HttpFeedback 3 Expression 2: "/Status/H323/Gatekeeper"
*s HttpFeedback 3 Expression 3: "/Status/SIP/Registration"
*s HttpFeedback 3 Expression 4: "/Status/Network/Ethernet/Speed"
*s HttpFeedback 3 Expression 5: "/Event/CallSuccessful"
*s HttpFeedback 3 Expression 6: "/Event/UserInterface/Message/Prompt/Response"
*s HttpFeedback 3 Expression 7: "/Event/CallDisconnect"
*s HttpFeedback 3 Expression 8: "/Status/Provisioning/Software/UpgradeStatus"
*s HttpFeedback 3 Format: "XML"
*s HttpFeedback 3 Status: OK
*s HttpFeedback 3 URL: "<TMS IP>/tms/public/feedback/code.aspx";

Conditions:
CE9.9.0
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