Guest

Preview Tool

Cisco Bug: CSCvs48021 - Webex Teams - Intermittently unable to join meeting from app paired with Room Device

Last Modified

Dec 17, 2019

Products (1)

  • Cisco Webex Teams

Known Affected Releases

unspecified

Description (partial)

Symptom:
After clicking "Join" in the Webex Teams app and confirming to join via the Proximity-paired endpoint, the main activity pane switches to a blank view with no media displayed despite a user in the meeting sharing their screen.

Conditions:
A Webex Teams for Windows application is paired with a cloud-registered Room Device (TelePresence unit). The Room Device is already connected to the call/meeting in question (e.g., someone walks into a conference room late where others have already started and joined the meeting). The computer running the app is connected to a network with poor connectivity (dropped packets, requests timing out, etc.).
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.