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Cisco Bug: CSCvs45427 - HEADSET_MGMT:headset firmware not offered as shown in headset template after upgrade

Last Modified

Jan 02, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

TFTP server offers older headset firmware installed before the upgrade

Here the steps to reproduce:

1.Install HS 2.0 firmware on call manager running version
2. verify that headset config offers new hs 2.0 firmwares
http://<tftp ip>:6970/headset/config/user
3. Upgrade cucm cluster to
4. After upgrade completed and replication is all done check that headset template on cucm admin ui pointing to hs 1.5 firmware version (because hs 1.5 firmware version is bundled with
5. try fetching headset config again:
http://<tftp ip>:6970/headset/config/user
headset config offers hs firmware 2.0 which is wrong, it should be offering hs 1.5 firmware, as what headset template is showing in step 4.
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