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Cisco Bug: CSCvs44186 - Outbound Email May Fail Initial Send & Complete if Wrap Up is Assigned to Agent for Email Activities

Last Modified

Jan 30, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
Agent may see message indicating that the dispatcher has not yet picked up the outbound message.  After 60-90 seconds, the message will reappear in the agent's Inbox.  Subsequent Send & Complete will successfully send the email.

Conditions:
ECE 11.6 when Agent contains the Wrap Up role for Email Activities.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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