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Cisco Bug: CSCvs44186 - Outbound Email May Fail Initial Send & Complete if Wrap Up is Assigned to Agent for Email Activities

Last Modified

Jan 30, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases


Description (partial)

Agent may see message indicating that the dispatcher has not yet picked up the outbound message.  After 60-90 seconds, the message will reappear in the agent's Inbox.  Subsequent Send & Complete will successfully send the email.

ECE 11.6 when Agent contains the Wrap Up role for Email Activities.
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