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Cisco Bug: CSCvs44123 - AgentOutCalls for talk time < 10 seconds are not being reported in Agent Call Back feature UCCE 11.6

Last Modified

Jan 14, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(2)

Description (partial)

Symptom:
AgentOutCalls for talk time less than 10 seconds are not being reported in AGSI table. They are showing up in TCD but not in any of the Agent or Skill tables.

Conditions:
When Target Requery is enabled
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