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Cisco Bug: CSCvs43803 - Finesse agent gets message to download certificate from down IDS primary.

Last Modified

Jan 22, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
When IDS primary is down, Finesse agent tries to login gets message to download certificate from IDS primary.

This only happens for SSO enabled agents.

When he hits on cross at the pop up, it lets the agent login fine.

IDS is down so anyway a certificate request to it cannot be fulfilled.

Conditions:
IDS primary is down,
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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