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Cisco Bug: CSCvs43652 - Webex Teams UC Calling(in CTI Controlled mode) does support calling from a team space room with anot

Last Modified

Feb 18, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases

unspecified

Description (partial)

Symptom:
Webex Teams UC calling(in CTI Controlled mode) supports calling when using the number pad. When number is dialed lets say 2001, the phone it is controlling, dials the number. And it works fine.

Teams user with UC calling : abc@cisco.com Phone number : 1001
Normal teams user(Native calling) : xyz@cisco.com Phone number : 2001
But, lets say abc@cisco.com is a user who has a 1:1 space open with xyz@cisco.com.
And if the phone is used to make a call to the user xyz@cisco.com from the 1:1 space, it does not do anything. Just sits there. 

Conditions:
If a Controlled phone is used to make a call to a user in 1:1 space.
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