Guest

Preview Tool

Cisco Bug: CSCvs42654 - WebEx Room Kit Plus ce 9.9.0 HDMI outputs disabled after unit goes into standby mode.

Last Modified

Jul 20, 2020

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

9.9.0

Description (partial)

Symptom:
*****Logs from ce 9.9.0

2019-12-11T16:22:04.347-06:00 I/video   ( 2013): VideoLC I: PowerManagement, request standby state on
2019-12-11T16:22:04.475-06:00 I/video   ( 2013): vidiotrace: device 0: vidIo: format change event for '/dev/video0'
2019-12-11T16:22:04.481-06:00 I/video   ( 2013): VideoLC I: Received SourceFormatEvent from video link 0 (0x0@0, unknown type, error detected) in ready state
2019-12-11T16:22:04.482-06:00 I/video   ( 2013): vidiotrace: device 0: vidIo: TMDS clock presence event for '/dev/video0': 0
2019-12-11T16:22:04.482-06:00 I/video   ( 2013): VideoLC I: Received SourceTmdsClockEvent from video link 0 (0) in ready state
2019-12-11T16:22:04.485-06:00 I/video   ( 2013): HdmiStreams-0 I: reset mPool

2019-12-11T16:23:20.155-06:00 I/video   ( 2013): do_Ready_iDISPCTRLConnect,115: HandleHotplug disp.0 connected = true
2019-12-11T16:23:20.156-06:00 I/video   ( 2013): GetEdid: display:0
2019-12-11T16:23:20.160-06:00 I/video   ( 2013): VideoLC I: do_ReadySignalDisplayEvent HDMI 1 present: true
2019-12-11T16:23:20.160-06:00 I/video   ( 2013): VideoLC I: Edid segment 0 for display HDMI 1, ACI-9412 (crc:0x58,crc2:0x15) same as last
2019-12-11T16:23:20.162-06:00 I/video   ( 2013): VideoLC I:     New TimingList pnp: true, mode: HDMI, moderated:true, edid: false, TL: false
2019-12-11T16:23:20.162-06:00 I/video   ( 2013): VideoLC I:     New Configure HDMI 1 output to 1920x1080@60Hz HDMI timing
2019-12-11T16:23:20.169-06:00 I/video   ( 2013): SetDisplay,136(0): Activated config 0 for w 1920 h 1080 fps 60.0
2019-12-11T16:23:20.169-06:00 I/video   ( 2013): VideoLC[0]: Configuration of output HDMI 1 to 1920x1080@60Hz timing confirmed
2019-12-11T16:23:20.476-06:00 I/video   ( 2013): do_Ready_iDISPCTRLConnect,115: HandleHotplug disp.1 connected = false
2019-12-11T16:23:20.476-06:00 I/video   ( 2013): VideoLC I: do_ReadySignalDisplayEvent HDMI 2 present: false
2019-12-11T16:23:20.476-06:00 I/video   ( 2013): VideoLC I:     New TimingList pnp: true, mode: HDMI, moderated:true, edid: true, TL: true
2019-12-11T16:23:20.476-06:00 I/video   ( 2013): VideoLC I: Disconnection of HDMI 2 output, keep current 1920x1080@60Hz HDMI PnP timing

*******Logs after upgrade

2019-12-11T16:34:51.109-06:00 I/video   ( 1882): VideoLC I: do_ReadyOutputModeReq set HDMI 1 output in PnP timing mode
2019-12-11T16:34:51.115-06:00 I/video   ( 1882): VideoLC I:     New TimingList pnp: true, mode: HDMI, moderated:true, edid: false, TL: false
2019-12-11T16:34:51.115-06:00 I/video   ( 1882): VideoLC I:     Configuring output to 1920x1080@60Hz HDMI timing
2019-12-11T16:34:51.118-06:00 I/video   ( 1882): SetDisplay,136(0): Activated config 0 for w 1920 h 1080 fps 60.0
2019-12-11T16:34:51.131-06:00 I/video   ( 1882): VideoLC I: Overscan request for HDMI 1 to h:0 v:0
2019-12-11T16:34:51.131-06:00 I/video   ( 1882): VideoLC I: Set RGB quantization range for display HDMI 1 to 1
2019-12-11T16:34:51.131-06:00 I/video   ( 1882): SetQuantizationRange: display: 0, range: 1
2019-12-11T16:34:51.135-06:00 I/video   ( 1882): InferenceEngine I: Added linear block of size 208000
2019-12-11T16:34:51.135-06:00 I/video   ( 1882): vidiotrace: device 1: vidIo: set new edid for HDMI sub device 0 of '/dev/video1'
2019-12-11T16:34:51.135-06:00 I/video   ( 1882): InferenceEngine I: Added linear block of size 52000
2019-12-11T16:34:51.145-06:00 I/video   ( 1882): VideoLC I: VIDEOLC_doReadyConfigureOutputHdmiCecModeReq:port 1
2019-12-11T16:34:51.145-06:00 I/video   ( 1882): VideoLC I: do_ReadyOutputModeReq set HDMI 2 output in PnP timing mode
2019-12-11T16:34:51.145-06:00 I/video   ( 1882): VideoLC I:     New TimingList pnp: true, mode: DVI-D, moderated:true, edid: true, TL: true
2019-12-11T16:34:51.145-06:00 I/video   ( 1882): VideoLC I:     Configuring output to 1920x1080@60Hz DVI-D timing
2019-12-11T16:34:51.148-06:00 I/video   ( 1882): SetDisplay,109(1): getDisplayConfig failed with -22
2019-12-11T16:34:51.148-06:00 I/video   ( 1882): VideoLC I: Overscan request for HDMI 2 to h:0 v:0
2019-12-11T16:34:51.148-06:00 I/video   ( 1882): VideoLC I: Set RGB quantization range for display HDMI 2 to 1
2019-12-11T16:34:51.165-06:00 I/video   ( 1882): SetQuantizationRange: display: 1, range: 1
2019-12-11T16:34:51.165-06:00 I/video   ( 1882): VideoLC I: VIDEOLC_doReadyConfigureOutputHdmiCecModeReq:port 2
2019-12-11T16:34:51.165-06:00 I/video   ( 1882): VideoLC I: VLC_readyQueryInputHwCookie_Req: 1
2019-12-11T16:34:51.165-06:00 I/video   ( 1882): VideoLC I: VLC_readyQueryInputHwCookie_Req: 2
2019-12-11T16:34:51.165-06:00 I/video   ( 1882): VideoLC I: VLC_readyQueryInputHwCookie_Req: 3
2019-12-11T16:34:51.165-06:00 I/video   ( 1882): VideoLC I: VLC_readyQueryOutputHwCookie_Req: 1
2019-12-11T16:34:51.165-06:00 I/video   ( 1882): VideoLC I: VLC_readyQueryOutputHwCookie_Req: 2
2019-12-11T16:34:51.165-06:00 I/video   ( 1882): VideoLC[0]: Configuration of output HDMI 1 to 1920x1080@60Hz timing confirmed
2019-12-11T16:34:51.165-06:00 I/video   ( 1882): VideoLC[0]: Overscan confirmed for HDMI 1, set to h:0 v:0
2019-12-11T16:34:51.165-06:00 I/video   ( 1882): VideoLC[0]: RGB quantization range from display HDMI 1 confirmed 1
2019-12-11T16:34:51.166-06:00 I/video   ( 1882): VideoLC[0]: Overscan confirmed for HDMI 2, set to h:0 v:0
2019-12-11T16:34:51.166-06:00 I/video   ( 1882): VideoLC[0]: RGB quantization range from display HDMI 2 confirmed 1
2019-12-11T16:34:51.168-06:00 I/video   ( 1882): vidiotrace: device 2: vidIo: set new edid for HDMI sub device 0 of '/dev/video2'
2019-12-11T16:34:51.176-06:00 I/video   ( 1882): vidiotrace: device 1: vidIo: set new edid for HDMI sub device 0 of '/dev/video1'
2019-12-11T16:34:51.209-06:00 I/video   ( 1882): vidiotrace: device 2: vidIo: set new edid for HDMI sub device 0 of '/dev/video2'
2019-12-11T16:34:51.654-06:00 I/video   ( 1882): vidiotrace: device 0: vidIo: TMDS clock presence event for '/dev/video0': 1
2019-12-11T16:34:51.654-06:00 I/video   ( 1882): VideoLC I: Received SourceTmdsClockEvent from video link 0 (1) in ready state
2019-12-11T16:34:51.931-06:00 I/video   ( 1882): VideoLC I: PowerManagement, request standby state off
2019-12-11T16:34:53.878-06:00 I/video   ( 1882): InferenceEngine I: Loaded model with input dimensions 1x40x50 and output dimensions 3x1x1
2019-12-11T16:34:53.878-06:00 I/video   ( 1882): InferenceEngine I: Model /etc/keyclick.tensorrt took 4631.43 ms to load
2019-12-11T16:34:55.242-06:00 I/video   ( 1882): vidiotrace: device 0: vidIo: format change event for '/dev/video0'
2019-12-11T16:34:55.252-06:00 I/video   ( 1882): vidiotrace: device 0: vidIo: get input format 1920x1080@60Hz for '/dev/video0'
2019-12-11T16:34:55.252-06:00 I/video   ( 1882): VideoLC I: Received SourceFormatEvent from video link 0 (1920x1080@60, digital, ok) in ready state
2019-12-11T16:34:55.267-06:00 I/video   ( 1882): HdmiStreams-0 I: reset mPool
2019-12-11T16:35:43.380-06:00 I/video   ( 1882): vidiotrace: device 0: vidIo: format change event for '/dev/video0'
2019-12-11T16:35:43.387-06:00 I/video   ( 1882): vidiotrace: device 0: vidIo: TMDS clock presence event for '/dev/video0': 0
2019-12-11T16:35:43.390-06:00 I/video   ( 1882): VideoLC I: Received SourceFormatEvent from video link 0 (0x0@0, unknown type, timings not found) in ready state
2019-12-11T16:35:43.390-06:00 I/video   ( 1882): VideoLC I: Received SourceTmdsClockEvent from video link 0 (0) in ready state
2019-12-11T16:35:43.401-06:00 I/video   ( 1882): HdmiStreams-0 I: reset mPool
2019-12-11T16:35:43.575-06:00 I/video   ( 1882): vidiotrace: device 0: vidIo: format change event for '/dev/video0'
2019-12-11T16:35:43.587-06:00 I/video   ( 1882): vidiotrace: device 0: connector status for /dev/video0 0x00000000
2019-12-11T16:35:43.587-06:00 I/video   ( 1882): vidiotrace: device 0:  0: not connected (bm:0x00000001)
2019-12-11T16:35:43.589-06:00 I/video   ( 1882): VideoLC I: VLC_readySignalSourceEvent port:HDMI 1: no signal
2019-12-11T16:35:43.589-06:00 I/video   ( 1882): VideoLC I: Received SourceFormatEvent from video link 0 (0x0@0, unknown type, timings not found) in ready state
2019-12-11T16:36:15.493-06:00 I/video   ( 1882): vidiotrace: device 0: connector status for /dev/video0 0x00000001
2019-12-11T16:36:15.493-06:00 I/video   ( 1882): vidiotrace: device 0:  0: connected (bm:0x00000001)
2019-12-11T16:36:15.494-06:00 I/video   ( 1882): VideoLC I: VLC_readySignalSourceEvent port:HDMI 1: have signal
2019-12-11T16:36:17.172-06:00 I/video   ( 1882): vidiotrace: device 0: vidIo: TMDS clock presence event for '/dev/video0': 1
2019-12-11T16:36:17.173-06:00 I/video   ( 1882): VideoLC I: Received SourceTmdsClockEvent from video link 0 (1) in ready state
2019-12-11T16:36:20.703-06:00 I/video   ( 1882): vidiotrace: device 0: vidIo: format change event for '/dev/video0'
2019-12-11T16:36:20.713-06:00 I/video   ( 1882): vidiotrace: device 0: vidIo: get input format 1920x1080@60Hz for '/dev/video0'
2019-12-11T16:36:20.713-06:00 I/video   ( 1882): VideoLC I: Received SourceFormatEvent from video link 0 (1920x1080@60, digital, ok) in ready state
2019-12-11T16:36:20.722-06:00 I/video   ( 1882): HdmiStreams-0 I: reset mPool

Conditions:
No video signal on HDMI outputs after codec goes into standby mode or sleep. Touch 10 editor is unable to wake monitors from standby
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.