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Cisco Bug: CSCvs40373 - Existing Agents Unable to be Enabled for ECE After Application of PCCE ES34

Last Modified

Jun 15, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1)ES

Description (partial)

Symptom:
After Enabling 'support Email & Chat' toggle, ECE agents are not being synced.

Conditions:
Enabling Chat and Email for an existing agents in PCCE.
PCCE 12.0(1) ES 34
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