Guest

Preview Tool

Cisco Bug: CSCvs40250 - Unable to create support cases in Prime Infrastructure, user is blocked with error message

Last Modified

Jan 20, 2020

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases

3.7(0.0) 3.8(0)

Description (partial)

Symptom:
Prime Infrastructure may not be able to open support cases on Cisco.com, instead returning the error, "There were one or more errors while getting details from the backend services."

Conditions:
This was observed in Prime Infrastructure 3.7 and later.

Issue also exists from older PI releases as well i.e PI 3.5.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.