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Cisco Bug: CSCvs40250 - Unable to create support cases in Prime Infrastructure, user is blocked with error message

Last Modified

Feb 13, 2020

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases

3.7(0.0) 3.8(0)

Description (partial)

Prime Infrastructure may not be able to open support cases on, instead returning the error, "There were one or more errors while getting details from the backend services."

This was observed in Prime Infrastructure 3.7 and later.

Issue also exists from older PI releases as well i.e PI 3.5.
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