Cisco Bug: CSCvs40250 - Unable to create support cases in Prime Infrastructure, user is blocked with error message
Feb 13, 2020
- Cisco Prime Infrastructure
Known Affected Releases
Symptom: Prime Infrastructure may not be able to open support cases on Cisco.com, instead returning the error, "There were one or more errors while getting details from the backend services." Conditions: This was observed in Prime Infrastructure 3.7 and later. Issue also exists from older PI releases as well i.e PI 3.5.
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Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases