Preview Tool

Cisco Bug: CSCvs40199 - Caller ID information not displayed when the Preview_Direct dialing mode is chosen

Last Modified

Dec 11, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases


Description (partial)

no caller ID information is displayed when preview_direct mode is used on finesse desktop

Issue observed while configuring outbound callback feature
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.