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Cisco Bug: CSCvs39968 - C9606R on Stackwise Virtual crashes on transceiver insertion

Last Modified

Jan 27, 2020

Products (1)

  • Cisco Catalyst 9600 Series Switches

Known Affected Releases

16.12.1

Description (partial)

Symptom:
Catalyst 9600 deployed in a Stackwise Virtual configuration.

 The C9600 devices are crashing during the insertion and removal of the QSFP transceivers in the C9600-LC-24C line cards.  We are running IOS-XE code version 16.12.1 on the devices. Once the crash happens, all interfaces are shutdown on the standby device and requires a reboot to recover.

Here is the error message we are receiving. 

%PMAN-3-PROCHOLDDOWN: Chassis R0/0: root: The process Iomd has been held down (rc 139)
%IOSXE_OIR-6-SPARELOAD SPA reloaded on subplot 8/0
%IOSXE_OIR-6-REMSPA: SPA removed from chassis 1 subplot 1/0 , interface disabled
%SPA_OIR-6-OFFLINECARD: SPA (C9600-LC-24C) offline in chassis 1 subslot 1/0


2019/10/31 19:00:00.292 {IOSRP_R0-0}{2}: [iosrp] [379]:  UUID: 0, ra: 0 (ERR):   Oct 31 19:00:00.292: %PMAN-3-PROCHOLDDOWN: Chassis 1 R0/0: root: The process iomd has been helddown (rc 139)
2019/10/31 19:00:00.476 {IOSRP_R0-0}{2}: [services] [13787]: UUID: 0, ra: 0, TID: 0 (note): binos chassis 1 get rp slot 0
2019/10/31 19:00:00.534 {IOSRP_R0-0}{2}: [iosrp] [379]:  UUID: 0, ra: 0 (info):   Oct 31 19:00:00.533: %IOSXE_OIR-6-SPARELOAD: SPA reloaded on subslot 8/0
2019/10/31 19:00:00.536 {IOSRP_R0-0}{2}: [iosrp] [379]:  UUID: 0, ra: 0 (info):   Oct 31 19:00:00.535: %IOSXE_OIR-6-REMSPA: SPA removed from chassis 1 subslot 1/0, interfaces disabled


2019/10/31 19:00:00.582 {IOSRP_R0-0}{2}: [iosrp] [379]:  UUID: 0, ra: 0 (info):   Oct 31 19:00:00.582: %SPA_OIR-6-OFFLINECARD: SPA (C9600-LC-24C) offline in chassis 1 subslot 1/0
2019/10/31 19:05:09.947 {IOSRP_R0-0}{2}: [iosrp] [379]:  UUID: 0, ra: 0 (info):   Oct 31 19:05:09.947: %SPA_OIR-6-OFFLINECARD: SPA (C9600-LC-48YL) offline in chassis 1 subslot 2/0
2019/10/31 19:05:09.948 {IOSRP_R0-0}{2}: [iosrp] [379]:  UUID: 0, ra: 0 (info):   Oct 31 19:05:09.948: %SPA_OIR-6-OFFLINECARD: SPA (C9600-SUP-1) offline in chassis 1 subslot 3/0

Conditions:
C9600
Version 16.12.1

QSFPs used:
  
PID: QSFP-100G-SR4-S
PID: QSFP-40/100-SRBD   
PID: QSFP-100G-LR4-S
PID: QSFP-40G-LR4
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