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Cisco Bug: CSCvs39617 - 8831 phones have robotic audio in third-party IVR

Last Modified

Apr 03, 2020

Products (2)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Conference Phone 8831

Known Affected Releases

10.3(1)SR4b 10.3(1)SR5

Description (partial)

When the customer dials into conference bridge and press the key based on voice prompts. Then first few seconds audio heard in 8831 phone is robotic.

If IVR need to combine 2 sentences, 8831 did not add that silence packets between them and finally cause a 'long pause' in RTP stream which caused the audio robotic.
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