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Cisco Bug: CSCvs39617 - 8831 phones have robotic audio in third-party IVR

Last Modified

Dec 28, 2019

Products (1)

  • Cisco IP Phone 8800 Series

Known Affected Releases

10.3(1)SR4b 10.3(1)SR5

Description (partial)

Symptom:
When the customer dials into conference bridge and press the key based on voice prompts. Then first few seconds audio heard in 8831 phone is robotic.

Conditions:
If IVR need to combine 2 sentences, 8831 did not add that silence packets between them and finally cause a 'long pause' in RTP stream which caused the audio robotic.
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