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Cisco Bug: CSCvs38695 - Enhancement for Event Log or Alert to know VUI call failures.

Last Modified

Dec 11, 2019

Products (1)

  • Cisco Unity Connection

Known Affected Releases

11.5

Description (partial)

Symptom:
If VUI Call fails for any Reason , then it should be logged into EventLog or an Alert should be generated for the Call Failure for the Admin for Serviceability 

15:18:29.114 |24590,ctw-saDoITT-1-154,B2D204B6B1EE4C63860B093AF3C58A65,VUI,1,ICsMiuCall::SpeechSetup returned 0x80004005 (E_FAIL) (Src/VuiStart.cpp:237)
15:18:29.114 |24590,ctw-saDoITT-1-154,B2D204B6B1EE4C63860B093AF3C58A65,VUI,1,ICsMiuCall::get_SpeechStatus returned 0x00000000 (S_OK) (Src/VuiStart.cpp:240)
15:18:29.114 |24590,ctw-saDoITT-1-154,B2D204B6B1EE4C63860B093AF3C58A65,VUI,1,Attempt to get a speech recognition session failed. (Src/VuiStart.cpp:241)
15:18:29.114 |24590,ctw-saDoITT-1-154,B2D204B6B1EE4C63860B093AF3C58A65,CDE,0, : Exiting [CCustomState::OnEntry]

Conditions:
VUI Call failure , and Unity plays "There are not enough Voice Recognition resources at the moment" , Please call again later or the Call Switches to the Touch tone conversation after playing this prompt.
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