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Cisco Bug: CSCvs38690 - CUC VUI plays "Not enough voice-recognition resources" randomly due to improper confID Cleanup

Last Modified

Jan 06, 2020

Products (1)

  • Cisco Unity Connection

Known Affected Releases

11.5

Description (partial)

Symptom:
-The system will randomly prompt: "There are not enough voice-recognition resources at this time"

-On conversation manager logs we can see the Mixer updates with the latest Channel information,
UPDATE_CHANNEL for Primary Audio,  Now here ConfID is being Sent to in Update Channel , Ideally Conference ID should not be available at this point of time  for a Fresh Call

15:18:29.015 |28906,ctw-saDoITT-1-154,B2D204B6B1EE4C63860B093AF3C58A65,MiuIO,12,Mixer Message send: GY_MSG_UPDATE_CHN-33 len=336 msgID=33 confID=146 chnID=249 seqNo=14516271 cmd=1=GY_UPDATE_REMOTE_PARAM enableSrtp=0 p.rs.IP.v6=0 p.rs.IP.addr.v4addr=10.233.123.25  p.rs.RTPPort=32512 p.rs.RTCPPort=32513 p.rs.dtmf=0 p.rs.inDTMFPayloadType=0 p.rs.eDTMFPayloadType=101 p.rs.eInitMute=0 p.rs.vad=2=GY_OFF p.rs.eStream.codecType=1=GY_G711u p.rs.eStream.frameSize=20 p.rs.eStream.bitRate=0 p.rs.eStream.payloadType=0 p.rs.eStreamKey(key)= <not shown> p.rs.eStreamKey(salt)= <not shown> p.rs.bNoiseFreeEnable=1 (true) p.rs.noiseFreeRecordLevel=2 p.rs.noiseFreeASRLevel=2 p.rs.precedenceTOS=184 p.rs.ttl=0 p.rs.cipherType=0

Conditions:
This issue is very rare, it can happen once every 50 calls.
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