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Cisco Bug: CSCvs38545 - Reason not properly mentioned in error while deleting department

Last Modified

Dec 18, 2019

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases


Description (partial)

In PCCE 4k, when we try to delete a department that is linked referred by business hours, it doesn't show any proper reason for not being able to delete the Department.
All it says is "Database transaction failed. Try again later or contact your system administrator."
For all other cases (like department referred by attribute etc) error dictates everything properly.

In 4k, try deleting a department that is being referred by a business hour.
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