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Cisco Bug: CSCvs38314 - UE's "session time left" and "idle time left" are set to N/A after unplanned migration

Last Modified

Dec 18, 2019

Products (1)

  • Cisco ASR 5000 Series

Known Affected Releases

21.10.4.71676

Description (partial)

Symptom:
After the unplanned migration, some UE's "session time left" and "idle time left" are set to N/A.

The unplanned migration was caused by the following npumgr restart:

SW Version          : 21.10.4

Fatal Signal 11: Segmentation fault
  PC: [0e0a7b57/X] EZprmSER_CheckError() 
  Faulty address: 0x271681e8
  Signal from: kernel
  Signal detail: address not mapped to object
  Process: card=8 cpu=0 arch=X pid=11314 argv0=npumgr

Below is the output of "show rct stats verbose"
Stats 18:
  Action            : Shutdown
  Type              : N/A
  From              : 8
  To                : 10
  Start Time        : 2019-Nov-03+19:25:27.644
  Failure Reason    : NPUMGR_TOO_MANY_xxxx
  Failure Device    : CARD
  Is Card Usable    : Yes
  Recovery Status   : Success
  Facility          : N/A
  Instance          : N/A
  Duration          : 1.522 sec
  Graceful          : Enabled

Conditions:
npumgr restart due to EZprmSER_CheckError
The UEs are  Access Tech: eUTRAN
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