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Cisco Bug: CSCvs36971 - pcce validation checks both sides in simplex deployment

Last Modified

Mar 04, 2020

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases


Description (partial)

pcce validation checks both sides in simplex deployment for Dialer status on PG resulting in a warning that Dialer service is not running despite the service being up and running on the only PG.

0000719697: Dec 02 2019 12:27:16.397 -0500: %CCBU_pool-1-thread-13-Infrastructure-1068310-3-REST_API_ERROR: %[error_string=couldn't find expected status.][url=checkServiceRunningOnBothSides: checkServiceRunningOnBothSides]: The REST API has encountered an error

Only happens for test mode simplex deployment. NA for production deployments. Functionality works fine for prod mode.
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