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Cisco Bug: CSCvs35542 - Threshold email notification from Cisco UCCX

Last Modified

Jan 04, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(2)SU0.6 12.0(2) 12.5(1)

Description (partial)

Symptom:
Requesting to new features

Threshold email notification from Cisco UCCX VM for the following scenario:

1- If there are 3 or more calls in a single queue, an email notification should be sent.
2- If the calls are in the Queue for more than 8 minutes then UCCX send email notification.
3- If an agent in on a call longer than 20 mins, an email notification should be sent.

Conditions:
NA
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  • Status
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