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Cisco Bug: CSCvs35025 - smart agent verstion 1.3.6 special characters in virtual account cause registration failure

Last Modified

Sep 26, 2020

Products (1)

  • Cisco Smart Software Manager

Known Affected Releases


Description (partial)

Smart license authorization may fail if the virtual account contains special characters.
Special characters in the virtual account name may be replaced by a question mark (?) in the virtual_acct entry in the file: /ngfw/etc/sf/smart_agent.conf 

Also, /ngfw/var/log/cisco/smart_agent.log shows log messages like the following:

Notification received from Smart Licensing server - NotifyAuthRenewFailure
Notification Reason code : VerifySignatureFailed Reason message : Failed to verify signature.
RegistrationStatus : REGISTERED AuthorizationStatus : NOTAUTHORIZED

Special characters (non-ASCII) in the smart licensing virtual account name
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

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