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Cisco Bug: CSCvs34835 - Jabber in Team Messaging mode fails to register to Phone Services

Last Modified

Sep 28, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases


Description (partial)

Phone Services fails to authenticate and register.

The embedded browser is currently not supported for Jabber in Team Messaging mode which will affect the authentication flow when SSO or Oauth with Refresh token are enabled.

Jabber with Teams messaging mode is enabled

One of the following scenarios:
Webex is non-SSO, CUCM/EXP is SSO or OAuth.
Webex is SSO, CUCM/EXP is OAuth with refresh token without SSO.
Webex and CUCM/EXP have different IDPs

Jabber sends the following query to check SSO/Oauth configuration - https://<expFQDN>:8443/<base64encoded edge domain>/get_edge_sso?Username=<user> and receives the following XML:

<?xml version='1.0' encoding='UTF-8'?>
<SSOResult version="1.0"><Response><SingleSignOn><Status enabled="false"/><Token reuse="true"/></SingleSignOn></Response></SSOResult>
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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