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Cisco Bug: CSCvs34835 - Jabber in Team Messaging mode fails to register to Phone Services

Last Modified

Jan 14, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases


Description (partial)

Phone Services fails to authenticate and register.
Jabber allows user to enter credentials in the settings while it should launch the embedded browser for authentication to Phone Services(Oauth with refresh token is enabled)

Jabber with Teams messaging mode is enabled
OAuth with refresh token is enabled on Expressway-C and/or CUCM
SSO is disabled on Expressway-C and/or CUCM

Jabber sends the following query to check SSO/Oauth configuration - https://<expFQDN>:8443/<base64encoded edge domain>/get_edge_sso?Username=<user> and receives the following XML:

<?xml version='1.0' encoding='UTF-8'?>
<SSOResult version="1.0"><Response><SingleSignOn><Status enabled="false"/><Token reuse="true"/></SingleSignOn></Response></SSOResult>
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Bug Details Include

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