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Cisco Bug: CSCvs31581 - Finesse User Guide wrongly mentions that copy and paste an image into the email response is allowed

Last Modified

Dec 05, 2019

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Unable to copy paste image directly to the finesse email gadget - this is working as expected.

However, finesse user guide doc mentions;
Insert an image to an Email - "You can also copy and paste an image into the email response."

The above info in doc is not correct as the copy paste of image is not allowed in email response on finesse. Need to modify the doc accordingly.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/user/guide/uccx_b_finesse-agent-desktop-supervisor-desktop-120/uccx_b_finesse-agent-desktop-supervisor-desktop-120_chapter_0100.html#task_D2BA9A11FB76C344AA287B12029011A6

Conditions:
Unable to copy paste image directly to the finesse email gadget.
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