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Cisco Bug: CSCvs31004 - NPU on line card of NCS5501 crashes with message fia_driver abnormally terminated, restart scheduled

Last Modified

Sep 16, 2020

Products (12)

  • Cisco ASR 9000 Series Aggregation Services Routers
  • Cisco Network Convergence System 5504
  • Cisco Network Convergence System 55A2-MOD-HD-S
  • Cisco Network Convergence System 5516
  • Cisco Network Convergence System 5502-SE
  • Cisco Network Convergence System 5502
  • Cisco Network Convergence System 55A1-24H
  • Cisco Network Convergence System 55A2-MOD-S
  • Cisco Network Convergence System 55A2-MOD-SE-S
  • Cisco Network Convergence System 5501-SE
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Known Affected Releases

6.6.3.BASE

Description (partial)

Symptom:
RP/0/RP0/CPU0:DRT-NCS-20#show reboot history location 0/0/CPU0
Thu Oct 31 22:57:52.103 WIB

No Time Cause Code Reason
--------------------------------------------------------------------------------
01 Sun Feb 11 10:50:05 2018 0x00000025 CARD_SHUTDOWN

24 Thu Sep 19 18:22:07 2019 0x28000007 Headless SDR
25 Fri Sep 20 18:33:00 2019 0x28000007 Headless SDR
26 Sat Oct 12 10:36:04 2019 0x0000001f Process restart not supported (fia_driver) . <<<<<<<<<<<< .


There was no Traceback present in the log, just the following error:

 

LC/0/0/CPU0:Oct 29 10:39:19.436 WIB: processmgr[51]: fia_driver(1) (jid 280) (pid 2861) (fail_count 1) abnormally terminated, restart scheduled
LC/0/0/CPU0:Oct 29 10:39:19.507 WIB: fia_driver[280]: %PLATFORM-ncs5500-1-RESTART_NOT_SUPPORTED : Restart not supported by fia_driver


LC/0/0/CPU0:Oct 29 10:39:08.506 WIB: dumper[65789]: %OS-SYSLOG-6-LOG_INFO : Dumping core /misc/scratch/core/fia_driver_2861.by.11.20191029-103908.xr-vm_node0_0_CPU0.25784.core.gz
LC/0/0/CPU0:Oct 29 10:39:19.436 WIB: processmgr[51]: fia_driver(1) (jid 280) (pid 2861) (fail_count 1) abnormally terminated, restart scheduled

 

Core was generated by 'fia_driver -a'.
Program terminated with signal SIGSEGV, Segmentation fault.
#0 0x00007fb6245d3be0 in aha_alloc_handle (aha_ctx=0x5641686bc3e8) at infra/infra/lw_messaging/linux/src/aha.c:241 <----------

Conditions:
with each time stats check we are leaking around 3 lwm connection and system has 1k limit post that it will assert
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