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Cisco Bug: CSCvs30706 - Webex Teams (UCM Calling) - When calling mobile number from directory it is tagged as Work

Last Modified

Jun 17, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases

All

Description (partial)

Symptom:
Whem Teams is in UCM Calling mode and work/mobile numbers are being populated in directory. Those numbers are being synced to control hub and contact list of Teams is correctly populated as well.

When customer dial a number tagged as mobile in contact list the call is reaching proper number but is being presented as a work. The same can be observed in call history.

Issue was confirmed in all types of clients:
Windows: 3.0.14154.0
MAC: 3.0.14154.0
Iphone, Ipad: 4.8
Android: 4.5.224

Conditions:
It happens on all types of clients. Issue is observed when 4 last digits from mobile number are the same as 4 last digits from work number.  When calling that number the number is tagged as Work. The same can be verified in call history.
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Bug Details Include

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