Preview Tool

Cisco Bug: CSCvs30706 - Webex Teams (UCM Calling) - When calling mobile number from directory it is tagged as Work

Last Modified

Sep 02, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases


Description (partial)

Whem Teams is in UCM Calling mode and work/mobile numbers are being populated in directory. Those numbers are being synced to control hub and contact list of Teams is correctly populated as well.

When customer dial a number tagged as mobile in contact list the call is reaching proper number but is being presented as a work. The same can be observed in call history.

Issue was confirmed in all types of clients:
Windows: 3.0.14154.0
MAC: 3.0.14154.0
Iphone, Ipad: 4.8
Android: 4.5.224

It happens on all types of clients. Issue is observed when 4 last digits from mobile number are the same as 4 last digits from work number.  When calling that number the number is tagged as Work. The same can be verified in call history.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.