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Cisco Bug: CSCvs29833 - No video at agent side when remote customer uses Safari web-browser

Last Modified

Apr 07, 2020

Products (1)

  • Cisco Remote Expert Mobile

Known Affected Releases

11.6(1)ES15

Description (partial)

Symptom:
No video at agent side when remote customer uses Safari web-browser. 
Only audio established between agent and customer.

With Chrome or Firefox the video is established without the issues.

In the logs the following messages presented:
[PacketRouter-18] INFO  com.alicecallsbob.porth.rtp.proxy.processor.ValidatingPacketProcessor [] - Dropped packet from BROWSER as it has a payload type not declared in SDP. Payload type = 96

Conditions:
REM is integrated with CUCM/UCCE/CVP. 

On the REM the H264 video codec is prioritized over VP8
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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