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Cisco Bug: CSCvs27969 - Cisco Finesse Agent Presence in Finesse Notificiation Service is required

Last Modified

Dec 02, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Cisco Finesse Agent Presence in Finesse Notificiation Service is required for Cisco Finesse to run as designed.

If Agent would not have any presence information on Finesse Notification Service, some features will not work as expected

Conditions:
UQ with 3rd party Agent Desktop
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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