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Cisco Bug: CSCvs26375 - Webex cannot recognize the number synced from AD via Dir Sync

Last Modified

Nov 29, 2019

Products (1)

  • Cisco Webex Teams

Known Affected Releases

WBS39.9.2 unspecified

Description (partial)

Symptom:
E.164 notation numbers, configured for a user in AD and synced via Directory Connector, put as is, without parsing and updating Country Code and Number portions for
1. Office Phone and Cell Phone fields under Contact Information (access from Advanced User Settings page (access from Control Hub))
and
2. Office Phone and Mobile Phone Preferences -> Audio and Video tab (access from the Webex Site).

Conditions:
1. Win AD
2. Directory Connector
3. Control Hub Organization
4. CI Webex Site

Use case:
1. The user has been configured with a phone number in E.164 notation in the AD account properties -> General -> Telephone Number and/or AD account properties -> Telephones -> Mobile.
2. The user syncs with Control Hub Org via Directory Connector.
3. These two phone number fields will be synced as well and be recognized by the Webex side and propagated to:
- Office Phone and Cell Phone fields under Contact Information (access from Advanced User Settings page (access from Control Hub))
and
- Office Phone and Mobile Phone Preferences -> Audio and Video tab (access from the Webex Site).
4. E.164 notation numbers put as is, without parsing and updating Country Code and Number portions for:
- Office Phone and Cell Phone
- Office Phone and Mobile Phone fields
5. The Number portion for Office Phone and Mobile Phone Preferences -> Audio and Video tab (access from the Webex Site) shows the error "Phone numbers can contain only 0-9, -, /, ., (, ), and space characters"
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Bug Details Include

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