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Cisco Bug: CSCvs24895 - SocialMiner 12.5, In chat agent like to INVITE other CSQ agents but do not see CSQ name.

Last Modified

Nov 28, 2019

Products (1)

  • Cisco SocialMiner

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
SocialMiner 12.5, On-going customer chat with agent and agent like to INVITE other CSQ agents but do not see the CSQ name.

Agent1 part of CSQ1 and Agent2 part of CSQ2
Agent1 on chat with customer and like to INVITE CSQ2 agents but do not see CSQ2 name in the list.
This make agent confuse and do not give right information.

Reason because in CSQ2 there is no active agents.

We should give CSQ2 name with agent available 0.
This way we will give right information to Agent1 that there is no agent available in CSQ2.

Conditions:
no agent is Available in other CSQ
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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