Guest

Preview Tool

Cisco Bug: CSCvs24263 - ShowCallAlerts is missing from the Parameters Reference guides for Jabber

Last Modified

Dec 10, 2019

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.7(1)

Description (partial)

Symptom:
If in a deployment Jabber is used with Finesse an incoming call produces duplicate on-screen pop-ups. CUAC also has its own incoming call alert. Having Jabber to make an incoming call notification can feel redundant and unnecessary and may be desired to be disabled in some deployments. 

The incoming call notification of Jabber can be disabled via the jabber-config.xml parameter ShowCallAlerts. 

The following parameter is working, even though it is missing from the Parameters Reference guides for Jabber and the UC Service of the jabber-config:

<Policies>
  <ShowCallAlerts>false</ShowCallAlerts>
</Policies>

Conditions:
Wanting to remove Jabber incoming call notification via the jabber-config.xml for everyone.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.