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Cisco Bug: CSCvs23825 - Macbook will use "Internal Speakers" when plugging 730 headset USB/USB dongle intermittently

Last Modified

Feb 14, 2020

Products (1)

  • Cisco Headset 700 Series

Known Affected Releases


Description (partial)

Intermittently, when plugging 730 headset USB to Mac, Mac will use "Internal Speakers", not 730 headset's speaker thus user can't hear audio from headset.

It is intermittent issue. For somehow, MacOS doesn't pick up 730 headset's speaker. It happened to 3rd party headset as well.
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