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Cisco Bug: CSCvs23825 - Macbook will use "Internal Speakers" when plugging 730 headset USB/USB dongle intermittently

Last Modified

Feb 14, 2020

Products (1)

  • Cisco Headset 700 Series

Known Affected Releases

1.2(0.0)

Description (partial)

Symptom:
Intermittently, when plugging 730 headset USB to Mac, Mac will use "Internal Speakers", not 730 headset's speaker thus user can't hear audio from headset.

Conditions:
It is intermittent issue. For somehow, MacOS doesn't pick up 730 headset's speaker. It happened to 3rd party headset as well.
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